Having started out as an apprentice, she is now a main board director of one of the leading independent insurance brokers in the SouthWest – Isca Barum Insurance Brokers Ltd.
With offices in Barnstaple & Exeter, the Chamber is pleased to congratulate members Isca Barum and Sarah in particular on this massive milestone!
Sarah said; ‘’There have been a lot of changes in the way in which insurance is purchased over the 35 years, however, our clients are those that appreciate and understand the personal service we offer and don’t want to be just a number, or have no contact other than by a screen.
I want us to be able to live up to our strap line of ‘Personal. Professional. Independent.’ But for us, of course, the key is the Personal aspect. Many of my clients have remained with our company for many years, because of the service we provide – whether in policy placement or the way we take authority on dealing with their claim. This level of service cannot be obtained by using the direct markets or a faceless broker.’’
Sarah enjoys reviewing a prospective client’s insurance requirements – whether helping them with a different approach or just being able to provide wider coverage for similar premiums. With insurance premiums at an all-time low, in some instances, money savings can’t necessarily be achieved – but the added value that can be brought to a portfolio or by working on a Fee basis can be the key point in welcoming new clients.